No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. Message 2 of 16. All you need is an email address. The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. I called PayPal, as I was confused by this, as no refund had been put in my account . You are viewing the PayPal Community Archives. The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . and our Claims and disputes life cycle. We encourage you to continue working with the seller to see if you can resolve the problem. Q: I recently received seven fraudulent transactions on my PayPal account. "Case Closed," it says. I contacted PayPal on your behalf. It is now the 16th and I haven't heard anything. I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. Can I Request a Refund Via. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. A step-by-step guide to the PayPal refund policy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. Follow the below instructions to handle PayPal dispute as a seller. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. Request a Paypal refund correctly and get your money back FAST! I immediately reported the transactions to PayPal. You've already filed a case for this transaction. Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. Hopefully, that would have generated a response from a real person. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . more than likely they were the ones who closed the account which could explain why no one at Chime . I cannot report the problem. I dont recognize the recipients. paid in the states. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. All Access Digital offer for just 99 cents! Find Transaction for Refund. You need that kind of documentation to prove that these were not legitimate charges. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). Is it OK if we also use cookies to show you personalized ads? I open a item not received dispute with papal and make a claim. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Q: I recently received an email from PayPal that said Id sent a $303 payment. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Reddit and its partners use cookies and similar technologies to provide you with a better experience. 1999-2023 PayPal, Inc. All rights reserved. How did you fund the payment? I asked " and my money" its fine you will get it back. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. As of May 12th I have still not received a refund or any signs of a refund. Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. The return was being sent from the UK to Israel. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. A review of your paper trail between you and PayPal raised a few red flags. The seller had initially told me not to return the faulty goods, he would send a replacement. Visit the PayPal Business Resource Center. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. But sometimes, even the best documentation isnt good enough. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click on your existing case in the Resolution Center. tips on managing and growing your business. So I bought an iPhone from Australia . No replacement and no more contact received. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. How do I . It's the certainty. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. That seems a little suspicious. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). So we asked customer for proof of damage after that to return part for full refund. I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". However at this time such a call may be frutile, though you can keep trying. Select "Issue a refund." Enter the refund amount. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! Unfortunately today it still says pending for the refund. And on case details it says .."The case was closed in your favor!" By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So, the transaction in question was certainly not consistent with my history. To which I got a very simple and confused "Yes I know. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. Clearance dates for refunds are estimates, hopefully may clear on monday? PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. im in a similar situation and has been ongoing since the end of April. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. Choose the dispute you wish to appeal and click on 'Appeal Button.'. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. I bought an item for $1,975 back in June. No goods or refund after my case was closed :(. its fraud stealing however you look at it i am so angry but i wont give up. I HAVE NEVER MADE SUCH A REPORT! I had not. I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). They have stopped responding to me on twitter so currently on here again waiting for a response. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. In that case, you enter the name, address, and account number of the payee . Cookie Notice The case was closed in your favor?! I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? Locally owned and operated in Texas City, Galveston County, Texas. 2) Significantly Not As Described (SNAD): The customer states the . CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? For more information, please see our The $6 cost to buy the card is non-refundable. A: Wow, that was fast. To get a PRESTO card refund, your card must be added to a PRESTO Account. Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. I still haven't received any refund from PayPal, 5 days have passed . The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. It is not what they offer. How do I check the status of my dispute or claim. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! thank you. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. by . In case history it says, closed by PayPal . Let the seller know why you're closing the dispute, then click Close dispute. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. PayPal snubbed me after a fraudster shut my account. Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. This report provides you with a regular view into the changes within your dispute and claim activity that might affect your daily . Has anyone else been having a tough time getting a refund lately? I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. Get Morning Report and other email newsletters. What happens if there is no money in her account to refund me now? Here's how: Log in to your PayPal account. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. This cla However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How to Respond to a PayPal Dispute. Contrary to what the company said, its decision isnt final. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. Because there is no buyers protection option available if you transfer money as a friend. west pointe townhomes. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) This content may be old or outdated.