Make sure you're always connected with mobile, broadband, phone systems and more. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? In the latest release we've fixed some bugs to improve your experience using the BT Business app. Mobile costs may vary. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. Weve updated our BT Business privacy policy. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. If you're on your computer, you can download WhatsApp for Desktop. Monday-Friday08:30 - 17:00Free from UK landlines. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Weve broken down each way you can contact BT so you can choose the best option for you. Heres how well help put things right. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Got up to 250 employees? The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. track your order here. When you have a broadband connection, you share your bandwidth with others. We're one of the world's leading communications services companies. Get TalkTalk today for fast and cheap fibre broadband. This means finding the right BT phone number can be more difficult than you first thought. If an engineer needs to fix the fault, you can choose the best time for them to visit. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Our SME solutions are for you. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. New BTnet EAD customers only. Dont miss our hassle-free ways to help yourself. Mobile costs may vary. Whether you run a small or larger business, we have a BTnet solution for you. a fault or order with your fault or order references. It was ten times as fast for half the price. And if you do experience service stops, well provide money-back credit. Broadband not working properly? Get a 200Mbps leased line for 299/month (ex VAT). These cookies allowed us to study how users navigate on the website. BT broadband complaints. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Want to write to us? Free from UK landlines. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If you want to track a home order, click the button below. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. Work faster, smarter, safer, and stay connected with your world. Our great-value business broadband offers fast speeds and a reliable connection. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. There are lots of quick and easy options to manage your . Search The Phone Book from BT to find contact details of businesses across the UK. Available 24/7Free from UK landlines. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Mobile costs may vary. All day, every day. Discover solutions that are built for your business, whatever you do. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Discover solutions that are built for your business, whatever you do. Contact sales. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Another great way to contact BT without calling is to use the BT live chat service. Sharing files. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. However, a well-designed system should route a customer to the right person. The solutions we sell are integral to modern life. Price subject to survey and location. It's a little bit too early to track your order yet. Dont miss our hassle-free ways to help yourself. Starts with VOL followed by three and eleven numbers, Oops. All connections are subject to survey. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Business growth needs a rock-solid infrastructure. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. one. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our SME solutions are for you. Broadband & internet BTnet That means you get fast, reliable speeds. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Try contacting support if you still can't BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Available 24/7. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. You'll get a PDF file to keep and print out. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. We are processing your online Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. Log in to report a fault and youll go straight to the correct place to fix problems. More information and review your options. Its consistent, reliable connectivity for your business. Our activities added 24bn to the UK economy. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. That's why we've been named as a leading service provider by Gartner. Be confident about transforming your business. Monday - Saturday08:00 - 18:00Free from UK landlines. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. All prices exclude 20% VAT. Phone line not working properly? Running cloud-based applications. The BT phone number and IVR options are available in the table below. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. That looks like a residential order number rather than a The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Unfortunately, BT's phone system is not well designed. The developer provided this information and may update it over time. Small and medium businesses Got up to 250 employees? Help and support; Contact BT; Back. Every single time. The quickest and easiest way to contact us. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Contact BT Business. Connect your people and places with smart solutions tailored to your business. Your order number will look like one of these. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We're here to keep your teams connected as the trusted partner of businesses around the globe. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. That means you get fast, reliable speeds. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Make sure youre always connected with mobile, broadband, phone systems and more. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Otherwise, please make sure you've got a business reference and try again. We aim to fix any faults within five hours day, night, or weekends. If you need to write to us, please check the back of your bill for the right address to use. Compare leased line pricing and find the best fit for your business. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Location. AGE UK LONDON Business Description. If you need help quickly, use the other contact options. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. Hosting video calls. Looking for help placing an order? How to Buy an Online Listing . We only collect anonymous data. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. If you have an issue you can find out if is just you, or impacting others in your area. The Phone Book ; The Phone Book Find a Business. When you run the tests online, well ask you simple questions, and let you know how well put things right. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Search The Phone Book from BT to find contact details of businesses across the UK. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. This will involve a complete review of your complaint to make sure nothing has been missed. Contact BT . Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. Fibre business broadband only 25.95/month. Change your UK billing address. Weve got your order request and will be in touch soon to complete your order. BT Business App Save time, manage your account, and check your services at your fingertips Data privacy and security practices may vary based on your use, region, and age. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. Price quoted only available on a 5-year term contract and applies to new circuits only. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Best if you're on your mobile. You'll find it on your bill. Representative Office. By email Send message We aim to respond to your email within 48 hours - excluding weekends. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Popular shortcuts Order number Track a fault Report a fault Best if you're on your mobile. Requesting a copy bill Check service status Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. This means no annoying lag or delays. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Offer ends 5 March 2023. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Mobile costs may vary. BT Business App Save time, manage your account, and check your services at your fingertips Get answers to all your questions here. Set up and alter your Direct Debits. again. Starts with two letters followed by six or seven alphanumeric. Search The Phone Book from BT to find contact details of businesses across the UK. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Search The Phone Book from BT to find contact details of businesses across the UK. Fix Problems and faults Contact Chat, phone, or email Contact us about. That means there are no busy periods or dips in data service to worry about. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Subject to credit check, business registration and a 5-year minimum term. We can only deal with BT Business accounts. Website. Maybe there's a problem with your order. track your order. We needed to save money for the good of the Gosport and Fareham Academy Trust. If you're on your computer, you can download WhatsApp for Desktop. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. You can do lots of things without picking up the phone. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Every single time. View bills, set up and manage devices, check service status, speed and much more. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Tavis House London WC1H 9NA | 020 7820 6770 . Well offer the fastest fix with the first available visit youre in control to change it. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. If it's for your home account visit BT for the home. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. This is just a tiny fraction of the information contained on BT Business' contact page! Cookies used for marketing and advertising purposes. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. Prices ex VAT. Its really that simple to contact BT Broadband by SMS. Sorry, something went wrong. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. business Or ring us on : 0800 672 331 Register a complaint Contact We're sorry but you need to use a different order tracker for that reference. WhatsApp us, The quickest and easiest way to contact us. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. WhatsApp us, The quickest and easiest way to contact us. Necessary to provide basic functions of the website such as page navigation. BT Business broadband, phone line, email or Cloud Voice services not working properly? This price does not include in-life modifications, upgrades, or moves on existing services. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. Its quick, easy and available 24/7. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. T&Cs apply. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try I understand that any big company has large numbers of employees. Weve even listed the BT opening hours so you dont make a phone call for nothing. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. It is chaired by the chief executive. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. In order to view the dashboard you will need to add If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Here's how we'll help put things right. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Has hybrid work affected my offices bandwidth needs. Lessons BT Business Teach Us You need your billing account number. Download it now to be totally on top of things: View, pay, and download your bills. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. BT business solutions Work faster, smarter, safer, and stay connected with your world. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. You can find our standard Terms and Conditions at www.bt.com/terms. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. Mobile costs may vary. You can also find the BT opening hours so you dont call when the lines are closed. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. Download it now and use your device to be totally on top of things: View, pay, and download your bills. Sounds good doesnt it? Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h BTnet Express From 50Mbps Ideal for smaller businesses BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Sometimes we can identify and fix a fault at the same time. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? T&Cs apply. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. How to Contact BT Openreach? That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in.