With a host agency's aggregate sales among ICs and their consortia relationships, host agencies are able to bring in higher commission tiers with vendors than an individual travel agent. This trip was a surprise for my kids for Christmas and here we are back at home and not one person from Apple will answer calls or return emails. She said she replied on June 16 and stated all she needed was my Covid test and we could proceed. The hotel charged me for the nights and I spent even though my itinerary with apple vacations included airlines ticket and hotel. Please make sure this email is forwarded to the head of your organization. Corporate travel agencies make money mainly from service fees, net/private fares, and from airline commissions. In theory, a host agency is not liable to clients of a sub-IC for their acts or omissions. I called phone number again this evening and over an hour wait again. Food was horrible, my kids were crying, we all got stomach problem from food. How long does it take to become a travel agent? Note: This is a secure site accessible only to registered travel agents. When I arrived to the airport after driving a 2 hours to the airport from Tampa. However, we couldn't continue our trip to Jamaica; it had to be aborted. And now we still have to file a bunch of insurance claims to try to get our money back from all the cancelled flights and extra transport costs to get there. Through no fault of our own Frontier airlines canceled our flight two days in a row and then could not get us another flight for five more days so our vacation had to be canceled. So why would travel agent #1 receive a 12% commission for selling vendor X, while travel agent #2 receives a 16% commission for selling the same product? Now, however, Apple is paying on packages that include the 26 published air carriers it works with including United, American, Frontier, Delta, Jet Blue, Virgin America, British Airways and Virgin Atlantic. Click to get the most timely, accurate information we have on COVID-19. Our vacation, once we finally got there after 30 hours of travel, was not even relaxing because we were on the phone CONSTANTLY trying to get apple to refund us for the days of our trip we missed, all the extra transportation, and get them to extend our trip an extra day to make up for the days missed. PHOTO: Apple Leisure Group. Get buying tips about Travel Agencies delivered to your inbox. We stayed at pyramid at grand oasis - which was great. To our travel agent partners, we are happy to provide you with the following visual resources and marketing materials for The Excellence Collection's hotel and resort properties in Cancun, the Riviera Maya, Punta Cana, and Montego Bay. Keep booking with Expedia to reach the next agency status and get paid higher commissions on eligible bookings. We booked in Feb of 2020. She called back yesterday and told me I would receive a refund of $2300. Please respond in a timely manner. The hotel agreed to give us a full credit with no penalties and the airline agreed to give us all of our money back. To think all this could have been avoided if they would have let us reschedule our flight in advance when we saw the weather coming. Knowing that, dont be surprised if a consortium or host is tight-lipped when you ask for their commission guides. There is an open account from my agent and she has gotten know where with it. Heres how you can contact us about your specific request: You can call us at (877) 227-7481. Searching Availability and Calculating Your Best Vacation Deal. Apple Vacations has an overall rating of 3.0 out of 5, based on over 100 reviews left anonymously by employees. I told him I can not take that flight due to me having to be back to work on Wednesday. So Ill say this. Submit a complaint and get your issue resolved. We do apologize for the inconvenience! For information, questions, and assistance with your vacation, call us at (800) 517-2000 or email trips@applevacations.com. Apple Vacations has left an official reply on this complaint. Our Agents; MyOnline Passport; Immigration Status; News; Announcements; Fraud Alert; Photo Gallery; . But Apple did pull through with the help of Cher. Please send us an email with your booking number to socialteam@appplevac.com so we can best assist. Likewise, the supplier pays the host agency commission for their aggregate sales, who in turn pays the individual independent contractor (IC) travel agencies their commission. I am filing this complaint due cancelling a trip booked for july the 6th on jan 6th due to misinformation from the travel agent. For more information about reviews on ConsumerAffairs.com please visit our She and I Spoke with a agent there and he stated that he didn't see a flight canceled on Apple site. I hope no one uses them again so that their vacation is not ruined. Plus, you have an advocate in case something goes wrong, which sometimes happens. We did everything ourselves. I called back on 07/29/2022 to get update on the refund and the young lady told me that they will have to contact the airline because I can be penalize for the flight that wasn't my fault for cancellation.. But when we tried to talk to Apple they never answered half the time because they are open BANKING HOURS 9-5 WEEKDAYS??? But really, is it just me or is the $2/segment airline commission incentive not really doing it for anyone else? It says it cannot find my reservation number. Full refund on package and airline. single. Needless to say, nothing resolved at the resort. It should be a simple process to make a payment All Rights Reserved. Return to top Updated: January 2023 Look for the new commission tier icons. Give us a Ring at 1.800.309.4717 [hotelpopupamenity] Sign In; My Account; My Cart; Log Out; 1.800.309.4717; My Booking . TTC has named Kirsten Bain, the former vice president of Contiki Operations, USA, as the new president of Destination America. On 12/29 our Frontier flight was delayed (after our check-in and paid luggage), soon after cancelled 'due to the maintenance. Avanti Destinations The week of the U.S. departure date. Desired outcome: . Planning your all-inclusive trip to Alcapulco is easy and affordable with Apple Vacations. Ridiculous! I dunno. Getaway Your Way | AppleVacations Home Getaway Your Way Getaway Your Way Plan a safe getaway and create unforgettable memories. Download the App. This has mentally exhausted me. At its simplest, a supplier/vendor recognizes a travel agent from any Joe Blow on the street because travel agencies have an accreditation number. Instead of paying the electrician, plumber and architect separately, they pay the general contractor who in turn pays the individual companies (that's the agents!). When it comes to consortia and some franchises, the difference is each individual agency has their own accreditation number. I guess we need to contact All news outlets and have them investigate Apple Vacation Please resolve NOW! I went on vacation with my family. The agent told us wrong and Apple told us wrong. We value your privacy. She worked with thousands of agents in her role as a former host agency director before leaving in 2012 to start HAR. Yet, Apple is refusing to forward the refund to us. Immediately after, I got an email confirming my email was received and would be answered in couple of days. Apple Leisure Group is based in Newtown Square, Pa. Its CEO, Alex Zozaya, will lead the combined company. Here's a general rule of thumb on the airline ticket commission range you can expect as a travel advisor: In Feb. 2018, Delta announced cuts in commissions on international flights to travel agencies. Apple Leisure Group Vacations (ALGV) has always provided resources to help travel advisors, and the company continues to do so during the coronavirus pandemic. The complaint has been investigated and resolved to the customer's satisfaction. Please send us an email with Hi there! In the case of a host agency, all of the travel agencies in the host's network use the same accreditation number (the host's). Over . New! . Punta Cana wasnt meant to be I guess. I have called and each time, have been on hold on average 1.5 hours, I've requested assistance with my trip, travel insurance and refund requests. For example: An agency with 1 location would pay a registration fee of $100, an agency with 3 locations would pay a registration fee of $300, and so on. Strong sales skills and commercial awareness. Get savings on the go! To it may concert! You should know about some important changes we've made to offer greater earnings and more flexibility with travel booked through Expedia.Learn more. [protected]. You had know problem taking my money in a hurry!! This account has been claimed by Apple Vacations customer service / representatives through our verification process. 2023 Expedia, Inc. Online Coupon. Please refund our money or give us a trip for two somewhere i expenses Paid like we had!!! We booked this through Apple vacations. As you read this, just remember that commission levels vary by a travel agency's sales, an agency's consortium, franchise or host agency affiliation, vendor, destination, how the booking is made, and more (and that's just to name a few). We haven't seen cuts since then and numerous heads of airlines have said leisure travel, not corporate travel, will lead the airlines recovery from Covid. AAVacations issues commission checks on the 1st and 3rd Tuesday of each month. Copyright 2023 Northstar Travel Media, LLC. Journese Monday through Sunday departures are paid on the following Thursday. How do I call Apple Vacations from Mexico? Payment FlexibilityGet payment flexibility. Our flights were cancelled and moved around due to bad weather in our connecting city and Apple vacations was completely USELESS in the rebooking process. Steph grew up in the travel industry. Travel agencies, depending on the airline contracts they have access to, are able to earn commissions on both domestic (typically 0-5%) and international tickets (10-22%). Focus on a specialty. All requests sent via email are recorded in our system and within two days you will be provided with an ID as a way to track your reported issue. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Apple Vacations. They try to charge you more money and blame it on you when they book it for you. How To Become A Travel Agent For Apple Vacations. Also I bought the shuttle from airport to hotel, it was a disaster. you have already received a refund from the airline but you never forward to me! Apple Vacations is one of the nation's largest and most respected vacation companies. And my initial request was to change dates not a refund. Are Travel agent said we are getting a refund from the airline, But have yet to receive. Expired. She was awesome considering I was pretty upset. Flat rate commissions are actually standard and predictable! com and they would review emails and get back to me. I can unsubscribe any time using the unsubscribe link at the end of all emails. I've always used an agent, but I just realized (duh) that I can do it myself on the internet. Desired outcome: Please advise on my refund. You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. This list is one of many policy summaries that can be found in Travel Market Reports easy-to-use supplier report cards. The flat rate is just what it sounds like: every travel agent gets the same no matter how much they book, what consortium they belong to, or how cute their dog is. I booked a trip on 10/20 thru @applevacations for a bachelorette trip. Theres no two ways about it, travel agent commissions are complicatedthe numbers are not black and white numbers and there is no set way of doing things. Stay away. and missed a wedding because of this. 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